Still continue to do the above. Having the work aspect of life as the stable aspect of life can overcome many personal situations. There are some situations that totally overwhelm your employees, but this is generally a small percentage of occurrence, relatively short lived, and can be addressed on an individual basis as they occur.
What to tell a staff member who is worried about the economy, about the big corporations failing, about their job? Tell them that if they are well trained to do their jobs including the internal marketing aspects of caring about each patient and helping each patient feel important in each aspect of their job (yes even on collections), they will never have to worry about having a job. Also, if they make the time to learn how to do these things better and look at what they do with patients as if they were the patient, they will always get good results.
What they "forget" about getting results on their job with people will come back to haunt them!
At Pacific Management we specialize in helping you get yourself and your team operating towards results with all patients in all areas of the practice. If you are having any difficulties in reaching your goals as a practitioner, business owner, or manager you should call us.
Existing clients should call their consultant, and those who have never received help from us should call for a practice analysis.
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